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Everything you need to know about appointments, prescriptions, results, and accessing care at Lenah Valley Medical Centre.
Consultations are available by appointment from 8.30AM – 5.00PM, Monday to Friday a standard appointment time is 15 minutes. We recommend booking appointments ahead of time via our friendly reception staff or our online booking service where possible to ensure appointment availability. We have limited reserve appointments “on the day appointments” for emergencies. Doctors attempt to keep on time, emergencies and patients with complex problems can cause delays. To help prevent these delays please inform the receptionist if you require a longer appointment. This especially applies to Mental health care plans, surgical procedures, driving medicals, employment medicals, insurance medicals and government forms e.g. centrelink forms.
The practice offers a reminder system for appointments. You will receive an SMS reminder of your appointment 24 hours prior to the scheduled appointment time.
Our nursing staff will contact via SMS or phone to advise if a result needs a following up appointment with your doctor. We have a reminder system and you will be contacted if any future follow up is required by your doctor.
Home visits are provided by the treating Doctor where possible for acute problems, to monitor and treat patients who have difficulty travelling to the surgery (dependant on patient’s location).
Please phone the surgery in the morning where possible for reception to assist in arranging a home visit. The home visit consultation fee is $225.00
All scripts and referral require an appointment. Please contact the reception team to book an appointment.
If you are experiencing respiratory symptoms please advise reception and we will arrange a car park consult. The doctor will call and go through your symptoms and make a decision if it is safe for you to come into the practice. If not, the doctor will come out to your car and see you. This policy is in place to protect all patients staff and doctors .
A non-attendance or late cancellation fee will apply. We require 2 hours’ notice if cancelling your appointment. Fee for non-attendance or late cancellation notice is $50 for a standard appointment and $100 for a long appointment.
We offer a 7 day/week, 24 hr cover for patients of this practice through our deputising service Hello Home Doctor, Ph: 134 100 Monday-Friday 6Pm-8AM, Weekends ad Public Holidays 24 hours.
Health Direct for Medical Advise Ph: 1800 022 222 Overnight, weekends and public holidays.
Emergency Services is also available at the
Royal Hobart Hospital 6166 8308
Calvary Hospital 6278 5333 Hobart Private Hospital 6214 3000
NOTE: IN CASE OF MEDICAL EMERGENCY OR SUSPECTED CHEST PAIN PLEASE CALL AN AMBULANCE ON 000
Your medical records are a confidential document. The policy of this practice is to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. If you have any concerns or wish to restrict access to your personal health information, please discuss this with your doctor
We strive to offer the best service possible to accommodate all our patient’s health care needs. Feedback from our patients is encouraged to help us meet these needs. Please let us know if you have any concerns. We provide a suggestion box at reception. All complaints/compliments and suggestions are addressed by the Practice Manager Mary Cannell.
If you feel these matters which cannot be resolved, you can contact:
Health Complaints Commissioner
NAB House
86 Collins St Hobart
Phone: 1800 001 170